Privacy Policy
Last updated on: 29/07/2024
This privacy policy is intended to inform you about the data we collect through our website and webshop, why we collect it, whether it is shared with third parties, how long it is retained, what rights you have and how you can exercise those rights.
1. Who are we?
Animal Friends (trade name) Company number: BE0461.415.043 Address: Gremelsloweg 1044, 3680 Maaseik, Belgium Email: info@animalfriends.be
2. What personal data do we process?
We process the following personal data:
| Situation | Personal data processed |
|---|---|
| Creating an account or logging into an account | First name, last name, email address, telephone number, address (street, number, postal code, municipality and country), password; where applicable, company details: company name and VAT number |
| Placing an order | First name, last name, email address, telephone number, address (street, number, postal code, municipality and country), payment details |
| Completing a contact form, whether or not in response to a job vacancy on the website or as a spontaneous application | First name, last name, email address, telephone number, CV, cover letter and any other information you voluntarily provide to us |
| Visiting the website | Your IP address, location data, browser data, operating system, duration of your visit, pages visited by you and links clicked by you through the use of cookies. Please refer to our Cookie Policy. |
| Newsletters | Email address |
We also process all data that you voluntarily provide to us, for example when you contact us.
3. Why is your personal data processed?
We process the personal data listed above for the following purposes and on the corresponding legal bases:
| Purpose of processing | Legal basis |
|---|---|
| Customer management and the execution or follow-up of orders | Performance of a contract |
| Follow-up of contact requests | Performance of a contract |
| Management of the website | Legitimate interest |
| Newsletters | Consent |
Should we process your personal data for any purpose other than those mentioned above, we will inform you of this in advance.
4. Is your personal data shared with third parties?
Your personal data may be disclosed to third parties in the following circumstances:
- You have given your prior explicit consent to this.
- We are legally required to disclose personal data, for example in connection with the prevention of fraud and abuse.
- In the event of a transfer of our business activities to a third party.
- We engage third parties to carry out part of the data processing, in which case we ensure that these third parties also comply with this privacy policy.
More specifically, your personal data is shared, or may be shared, with the following third parties for the corresponding purposes:
| Third party | Purpose of disclosure |
|---|---|
| Transport company | Shipment of orders |
| Website developer | Management and maintenance of the website |
| Website hosting partner | Website hosting |
| Software provider | Business operations |
| IT partner | Management and maintenance of IT systems |
5. How long is your personal data retained?
Your personal data is not retained for longer than necessary. This means that your data will be deleted from our files in accordance with the retention periods set out below:
| Data category | Retention period |
|---|---|
| Customer data | 7 years after termination of the agreement |
| Contact details | 6 months after the contact request has been handled |
| Data of unsuccessful applicants | 5 years after submission of an application |
| Data relating to visits to the website | 6 months after your visit to the website |
| Email address for newsletters | Until your consent is withdrawn |
Regardless of the periods during which we retain your personal data, we will also delete your personal data if you explicitly request us to do so using the contact details provided above.
6. What rights do you have?
You have several rights which you can exercise by contacting us using the contact details provided above:
- You have the right to access the personal data relating to you that we process and, where applicable, to have incorrect or incomplete personal data corrected or deleted. In certain cases, you also have the right to restrict the processing of your personal data or to object to such processing.
- You have the right to receive the personal data you have provided to us, either by having it provided to you in a readable format or by having us transfer it directly to a third-party service provider designated by you.
- You have the right to withdraw any consent previously given for the processing of personal data.
- You have the right to lodge a complaint with the supervisory authority, including where you are not satisfied with the way in which we have handled your request or complaint.
- You have the right to object to the use of your personal data for direct marketing purposes.
Data Protection Authority
Data Protection Authority Rue de la Presse 35 / Drukpersstraat 35 1000 Brussels Belgium
Telephone: +32 (0)2 274 48 00 Email: contact@apd-gba.be
7. How can you exercise your rights?
You can contact us using the contact details below:
Animal Friends Gremelsloweg 1044 3680 Maaseik Belgium
Email: info@animalfriends.be